Pragmatic Play Limited is fully committed to preventing money laundering, terrorist financing, and financial crime in all forms. This policy outlines our approach to Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance – the standards we uphold, the procedures we follow, and the obligations we place on ourselves and our partners.
We operate under strict regulatory frameworks and hold licenses from multiple jurisdictions that require rigorous compliance with international AML standards, including the EU Anti-Money Laundering Directives and the Financial Action Task Force (FATF) recommendations.
Our Commitment
We do not tolerate the use of our products or platforms for any purpose related to money laundering, fraud, terrorist financing, or any other financial crime. This commitment applies to our internal operations, our relationships with licensed operators, and the broader ecosystem in which our games are distributed.
Every member of our team – from developers to compliance officers – shares responsibility for upholding these standards.
Know Your Customer (KYC)
KYC is the process by which we and our licensed operators verify the identity of individuals before and during their relationship with our platforms. The purpose of KYC is to confirm that we know who we are dealing with, that funds are legitimate, and that our products are not being misused.
- Identity Verification: Operators integrating our products are required to collect and verify the full legal name, date of birth, residential address, and government-issued identification of their players in accordance with applicable regulations.
- Source of Funds: Where required by regulation or triggered by risk indicators, operators must verify the source of funds and source of wealth of players engaging with our content.
- Ongoing Monitoring: KYC is not a one-time check. Operators are required to conduct continuous monitoring of player activity and update customer information when circumstances change or risk levels increase.
- Enhanced Due Diligence: Players identified as Politically Exposed Persons (PEPs), high-risk individuals, or those from high-risk jurisdictions are subject to enhanced due diligence procedures before access is granted or continued.
Anti-Money Laundering (AML)
Our AML framework is designed to detect, prevent, and report suspicious activity across all channels where our products are present.
- Risk-Based Approach: We apply a risk-based approach to AML compliance, allocating resources and controls proportionate to the level of risk identified. Higher-risk operators, jurisdictions, and transaction patterns receive greater scrutiny.
- Suspicious Activity Reporting: Operators are obligated to report any suspicious transactions or activity to the relevant Financial Intelligence Unit (FIU) or competent authority in their jurisdiction without delay and without tipping off the individual concerned.
- Transaction Monitoring: Automated and manual monitoring systems are in place to identify unusual patterns – including structuring, rapid fund cycling, and inconsistencies between player profile and betting behaviour.
- Prohibited Activities: The use of Pragmatic Play products in unlicensed markets, by sanctioned individuals or entities, or in jurisdictions subject to international restrictions is strictly prohibited.
Operator Obligations
All operators who distribute Pragmatic Play content through our API must agree to and comply with our Operator AML Standards as a condition of partnership. This includes:
- Holding a valid gaming license in each jurisdiction of operation
- Maintaining a documented AML/KYC policy approved by a compliance officer
- Conducting regular staff AML training
- Reporting suspicious activity to the appropriate authorities
- Cooperating fully with any regulatory investigation or audit
We reserve the right to suspend or terminate access to our platform for any operator found to be in breach of these obligations.